Resident Services Department
The centralized hub for resident programs, self-sufficiency services, and Moving to Work support — helping families across Public Housing, HCV, LIHTC, ROSS, and FSS achieve economic and housing stability.
Our Purpose
The Resident Services Department supports residents in achieving economic stability, housing stability, and long-term self-sufficiency, while ensuring regulatory compliance, program coordination, and outcome tracking across all applicable HUD and tax-credit programs. HUD identifies resident self-sufficiency, employment incentives, and service coordination as core goals across the ROSS, FSS, HCV, and MTW frameworks.
What We Offer
Practical, hands-on support to help every resident move forward.
Education & Workforce
GED and adult education, job-readiness training, résumé help, and career-pathway referrals.
Technology & Digital Literacy
Computer-literacy classes, online job-search navigation, and help accessing key benefits portals.
Health & Wellness
Health screenings, preventive-care education, and disability and aging-in-place coordination.
Financial Capability
Financial-literacy and budgeting workshops, banking access, FSS escrow education, and asset building.
Programs We Serve
One department, coordinating resident services across every LHA housing platform.
Housing Choice Voucher (FSS). Enrollment, Contracts of Participation, Individual Training & Services Plans, escrow management, and ongoing case management for HCV households.
Moving to Work (MTW). Employment readiness, education pathways, financial literacy, and resident outreach aligned with MTW statutory goals.
ROSS. A dedicated Service Coordinator supporting Public Housing and MTW-affected households with needs assessments and referrals.
Family Self-Sufficiency (FSS). Case management for both Public Housing and HCV participants, aligned with MTW employment and asset-building strategies.
LIHTC Properties. Resident-service commitments per Regulatory Agreement and QAP requirements, with participation logs and state-compliance documentation.
Public Housing. CSSR tracking, community-service coordination, and wraparound services for all Public Housing households.
Our Team
Resident Services Manager
Coordinates resident-facing MTW initiatives, integrates Public Housing, HCV, FSS, and LIHTC services, and maintains compliance documentation across all program types.
ROSS Service Coordinator
Coordinates services for Public Housing and MTW-affected households and ensures service alignment with MTW statutory goals.
FSS Case Managers
Serve both Public Housing and HCV FSS participants and track outcome metrics for FSS and MTW performance reporting.
Resident Services Teacher
Supports MTW and HCV households through workforce readiness, digital literacy, and financial education.
Compliance & Oversight
The department serves as LHA's compliance bridge across HUD, LIHTC, and MTW — centralizing programming, documentation, and outcome tracking.
HUD (Public Housing & HCV). U.S. Housing Act of 1937; 24 CFR. Required self-sufficiency programming, CSSR tracking, FSS administration, and Management & Occupancy Review support.
LIHTC. IRC §42 via the State HFA. Resident-service commitments per Regulatory Agreement and QAP, with no fees that impact rent compliance.
Moving to Work. MTW Statute & Agreement. Self-sufficiency and employment incentives as statutory objectives, with outcome tracking and public engagement for the MTW Annual Report.
Fair Housing & Civil Rights. Fair Housing Act, Section 504/ADA, VAWA, and LEP requirements apply across all programs as non-waivable obligations.
Building Bright Futures Together
For information about eligibility, enrollment, or active programs, reach out to the Lakeland Housing Authority.
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